FAQ

When will sold out items come back in stock?


As all our candles are handmade by a small team of people, sometimes items can be out of stock whilst we make more! 


If you'd like to be alerted when a specific sold out item is back in stock sign up on the products page to be alerted by email. 

 


Where do we ship and how long will it take?

 

We ship to all European countries. If you're outside of Europe, please see our stockists page here and buy direct from them. 

 

We aim to dispatch your items in 2-3 business days, you will receive an email notification once this has happened. 


United Kingdom -


Royal Mail First Class: £2.95, non-tracked service, typically takes 1-3 business days to arrive. 


UPS Express Service: £6.10 (tracked) dispatches ASAP, usually arrives next business day. 


Rest of Europe -


Royal Mail International Tracked: £10 (tracked) typically takes 7-12 business days to arrive, though due to Brexit, could take significantly longer. Please leave your phone number at the checkout to help our delivery partners speed your order through customs. 


You may incur a small customs fee upon delivery of your item. For more details on this, please send us a message through our contact page and we can give you a comprehensive breakdown of costs you will incur based on your location, and the size and cost of your order. 

 


For our non-Europe based customers: 


Please visit our stockists page to see if we currently have a reseller in your part of the world here. 


We are constantly working to expand Esh, so if your country isn't on our stockists page, do check back from time to time! 


If you'd like to stock Esh in your shop please get in touch here!

 


I have a question about or would like to make a change to an existing order!

 

For all order enquiries please head to the contact page to send us a message. Or send us an email at: admin@eshcandle.com

 

If you would like to make a change to your order such as swapping a product, or changing your shipping address, please get in touch as quickly as possible to avoid dispatch delays.


DM's on instagram can often get lost, so please email us otherwise we may miss your message!

 


What is your return / refund policy? 

 

If you're unhappy with your candles from us for whatever reason, please get in touch via the contact page, citing your order number in the subject line, or simply reply to your dispatched email notification and we will make arrangements based on the situation. 

Any items that arrive damaged will be replaced ASAP by us, or refunded should you prefer. Just send us a photo of the damaged goods.


In the unlikely event an order from us goes missing in transit, and our delivery partner cannot locate it, we will refund you. 

 

 

How will my candles come packaged?

 

We use eco-friendly packaging wherever possible in our entire manufacturing process, including all our packaging. 

 

Your items will come wrapped in acid-free tissue paper, paper cushion wrap and/or biodegradable bubble wrap; and are shipped in a FSC approved cardboard box secured with 100% recycled packing tape. Everything is either recyclable, has been recycled, or biodegradable. 

 


We also include a small note card, which if you wish can be personalised! Please leave directions of what you would like us to write in the checkout notes section, or write to us at admin@eshcandle.com


 

What are Esh Candles made from? 

 

All our candles are handmade with natural soy wax, manufactured in Europe, and natural, non-toxic, dyes. We also use our own blends of cold-pressed essential oils in some of our candles, as described in each product’s description. 


All our candles are vegan, cruelty free, and made in a professional candle studio. 

 

We have chosen to work with soy wax as opposed to synthetic paraffin wax because of the numerous health and environmental benefits. Paraffin wax, or ‘normal’ wax, is an inexpensive sludge waste product of the petroleum industry. Once burned it releases carcinogenic toxins such as benzene, which then lingers in the air that we breathe in. 


Soy wax, on the other hand, is made from pressed soya bean oil and is “clean burning”, which means minimal soot is released, and no known carcinogens. Soy wax is also biodegradable, and renewable. 

 

Our candles are made in a professional studio, where the utmost care has been made to be as sustainable as possible. All the tools in our candle making process are reusable, we don't use any single-use tools or equipment. 

 

We keep on file a comprehensive chemical breakdown of each material that is used in each of our candles. Should you require this please reach out by post to:


Esh Ltd

7 Bell Yard

London

WC24 2JR 

U.K.

 

Are Esh candles safe to burn?

 

Whilst we have designed our candles with home decor and aesthetic in mind, they are safe to burn, so long as the proper safety measures are taken.

 

Like all soy pillar candles they will liquify and drip as they burn, due to the soft nature of soy wax. 


We recommend trimming your candles wick to around 5mm before each time the candle is lit, and only burning for short periods at a time, specified on each products page. 


We strongly suggest using a dish with a raised edge in order to protect your surfaces from melted wax. 


You can find specific burning tips and tricks for each candle in the respective product description, but please always follow these general guidelines when burning your Esh candle: 


1. Never leave a burning candle unattended. 


2. Keep away from things that could catch fire, such as clothes, home furnishings. 


3. Keep your Esh candles away from children, vulnerable adults, and pets at all time (lit or unlit). 


4. Use a heat resistant candle holder with raised edges, and ensure candle is placed secure and upright. 


5. Never move a burning candle, snuff flame and allow to cool fully first. 


6. Do not place in a draught or on/near to a heat source such as a radiator. 


7. Trim wick to at least 1cm or shorter before lighting, and snuff flames rather than blow out when extinguishing. 


All the above info is included on a safety card in your order so you can retain this info for future reference. 


See each products description for specific burning tips! 

 


What can I do with the remnants from my candle?

 

If you choose to burn your candle, you can dispose of any leftover wax remnants, in your home compost or garden waste bin. All our candles are naturally biodegradable and will break down over time! 


Some of our candles are made with essential oil (see product description), so we recommend using a wax burner to get the most out of your candle burn.  


Who takes your photos?


We have been very lucky to work with some very talented photographers who’s work is featured on our site and on our social media! 


Bridie O’Connor


Georgia Allen


Julia Jardim 



How do I become a stockist?

 

We are always looking for new brands to team up with, and would love to hear from you! Head to our contact page and write us a little about your company, and where you are based, and we'll get back to you ASAP. 


We would be particularly interested in hearing from you if your shop is based in North America.