Where do we ship and how long will it take?

We ship worldwide!

We aim to dispatch your items in 1-3 business days, you will receive an email notification once this has happened. If you need your order ASAP, just shoot us a message and we'll do our best to get it out the door quicker. 

United Kingdom -

Royal Mail Second Class: £2.90, non-tracked service, typically takes 2-3 business days to arrive.

We are pleased to offer free U.K. shipping on orders over £30, use code: FREESHIPUK 

EU-

DHL Standard tracked service: £12.00
Typically takes 5-10 business days to arrive. Please provide a phone number at the checkout in case our delivery partner needs to contact you about delivery. 

We are pleased to offer free worldwide shipping on orders over £90, use code: FREESHIPWORLD

Brexit update: customers placing ordrs from the EU will not be charged any VAT, duty, or local handling fees, ever. The final price you pay will be at the checkout on our site, you will not pay anything extra. We take care of any and all fees.

Rest of the World-

UPS Worldwide Service: £19.00 (tracked) typically takes 5-10 business days. 
Please provide a phone number at the checkout in case our delivery partner needs to contact you about delivery. 

We are pleased to offer free worldwide shipping on orders over £90, use code: FREESHIPWORLD

I have a question about or would like to make a change to an existing order!

For all order enquiries please head to the contact page to send us a message. Or send us an email at: [email protected]

If you would like to make a change to your order such as swapping a product, or changing your shipping address, please get in touch as quickly as possible to avoid dispatch delays.

DM's on instagram can often get lost, so please email us otherwise we may miss your message!

 

What is your return / refund policy? 

If you're unhappy with your candles from us for whatever reason, please get in touch via the contact page, citing your order number in the subject line, or simply reply to your dispatched email notification and we will make arrangements based on the situation. 

Any items that arrive damaged will be replaced ASAP by us, or refunded should you prefer. Just send us a photo of the damaged goods.

In the unlikely event an order from us goes missing in transit, and our delivery partner cannot locate it, we will send out a replacement order to you or issue you a full refund should you prefer. 

Can I use more than one discount code on my order?

Unfortunately we only allow one discount code to be redeemed per order. 

How will my candles come packaged?

We use eco-friendly packaging wherever possible in our entire manufacturing process, including all our packaging. 

Your items will come wrapped in acid-free tissue paper, paper cushion wrap and/or biodegradable bubble wrap. Orders are shipped in an FSC approved cardboard box secured with 90% recycled packing tape. Everything is either recyclable, has been recycled, or biodegradable. 

We can also include a gift note card, which if you wish can be personalised! Please leave directions of what you would like us to write in the checkout notes section, or write to us at [email protected]

 

What are Esh Candles made from? 

Esh candles are made prodominitaly with natural Soy Wax. Some of our candles also contain Beeswax, Vegetable, and Parafin wax all manufactured in Europe. We also use organic pigment dyes, recyled cotton wicks, cold-pressed essential oils, and paraben free fragrance oils. See each products description for a detailed breakdown of all materials and ingredients used. 

What can I do with the remnants from my candle?

If you do choose to burn your candle, you can dispose of any leftover wax remnants, in your home compost or garden waste bin. All our candles are naturally biodegradable and will break down over time. 

Some of our candles are made with essential oils (see product description), so we recommend using a wax burner to get the most out of your candle burn.  



Can you make me a custom candle? 

Yes! At Esh, we not only make all our candles ourselves, we also design, manufacture, and build all of our candle shapes forms and moulds. If you'd like to find out about having a custom candle shape made, or any other project, send us a message on our contact page and tell us a little about your idea and we can get back to you with a quote. 

Can I buy Esh Candles in-store? 

Esh Candles are currently stocked in a growing number of retailers around the world! Click here to find a location near you. 



How do I become a stockist?

We are always looking for new brands to team up with, and would love to hear from you! Head to our contact page and write us a little about your company, inlcuding where you are based, and we'll get back to you ASAP :)